Mother Lode Answering Service
RADIO DISPATCHED SERVICES
Mother Lode Answering Service
24/7 call dispatching answering service
Run a 24/7 dispatching operation at a fraction of the cost with live answering services from Mother Lode Answering Service.
24-hour dispatching services
If your organization provides field service, technical assistance, emergency medical care, logistics, or other essential response solutions, you're well aware of the vital role that efficient dispatching plays in your operations. Delayed responses, mistakes, or communication difficulties can lead to significant revenue losses, strained relationships, and potential legal ramifications.
Mother Lode Answering Service offers 24-hour dispatching services tailored to ensure you never miss a call, no matter the hour. Whether you operate as a nationwide field service company or a small IT firm catering to local clients, our dispatching call center services are designed to keep your business on the move, day and night.
Our approachable and professional dispatchers excel in communication and technical capabilities, trained to accurately capture detailed messages and swiftly relay information to the appropriate personnel.
Improve call dispatching without increasing costs
Our round-the-clock dispatching services allow your team to concentrate on core operations rather than managing phone calls. Furthermore, with Mother Lode Answering Service as your dispatching call center, you can enhance your availability without incurring additional expenses, as you only pay for the time you use. There's no need to stress about payroll or administrative burdens. Just set up your account, provide the necessary instructions for call dispatching, and forward your phone line when you're ready for us to begin answering. It’s that straightforward.
By opting for a third-party dispatching call center solution for your business, you guarantee that customers, employees, vendors, and other stakeholders always have a reliable point of contact, even during times when your office is closed. You’ll never have to worry about critical calls being sent to voicemail or urgent service requests getting treated as standard office messages. With Mother Lode Answering Service, every call is answered live and dispatched in accordance with your established policies and procedures.
Answering Service Features
24/7 Availability
We provide round-the-clock answering services to ensure that your business never misses a call, even after hours.
Customized Scripting
Our team can personalize your scripting and call greetings to make your clients feel welcomed and valued.
Real-Time Notifications
Our team can send you real-time notifications via email or text message, keeping you up to date with any urgent calls or messages.
Emergency Dispatching
Our trained operators can dispatch emergency calls to your designated staff members, so they can take immediate action.
On-Call Schedule
Our system can help you manage your on-call schedule, ensuring you have the right staff members available at all times.
How It Works
Entrusting your dispatching call center requirements to Mother Lode Answering Service is more straightforward than you might imagine. All it takes is setting up your account instructions, training our team, and then rerouting your phone lines whenever you wish for our agents to take calls and manage dispatching on your behalf. You can seamlessly transfer your calls to Mother Lode Answering Service at a designated time each evening when your office closes, during holidays when your office is shut, during peak periods, or as needed. We’re equipped to manage your dispatching needs 24/7, ensuring that we’re available whenever your business requires our support.
Here’s how a dispatch answering service works.
You Receive a Call
A caller dials your regular office phone number. This could be a customer trying to reach an on-call technician, an employee checking in from a job site, routine scheduling calls, or any other type of call that your office may receive.
We Answer
Instead of ringing your office line and going to voicemail, burdening your staff with non-urgent requests, or sitting on hold while your office is busy handling other tasks, all calls made to your office are routed directly to our friendly call center agents, who immediately recognize that the call is for your business and greet the caller accordingly.
We Take Action
There’s no one-size-fits-all approach for call dispatching, so our team is armed with your precise instructions and handles every call per your expectations. We can perform initial call screening and dispatch the call to the appropriate staff member if certain criteria are met, take a message for the office, or complete routine administrative tasks directly over the phone, such as providing general information or scheduling future appointments.
Ready to Elevate Your Customer Service?
Contact Mother Lode Answering Service today to start your risk-free, one-week trial. Let us handle your calls, so you can focus on growing your business.
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Mother Lode Answering Service
Benefits of Outsourced Dispatching Services
Quickly dispatch urgent calls.
When your callers are experiencing an emergency, they need help right away. There’s no time to waste and little room for error. This means your phones need to be answered by a live agent 24 hours a day. Your caller doesn’t have the time or patience to deal with voicemail or risk their message being lost in the shuffle. They need responsive service immediately.
Customize the dispatching process.
Our call dispatching services are fully customized to meet the needs of your business. We can work with you to determine which calls should be dispatched, where to refer non-urgent callers, how to deliver messages, and establish procedures for dispatching information to the appropriate personnel while ensuring they follow through and make contact with the customer. Every element of our service can be tailored to fit your needs.
Deliver exceptional service.
Every call made to your dispatching service is important, even those that result in routine messages. It’s vital that every call made to your business is handled by trained agents who give callers the attention and care they deserve. From the operator’s tone to their level of understanding and ability to handle the call efficiently, each step presents an opportunity to either improve the customer experience or introduce friction and costly miscommunication. We understand the importance of these calls and train every agent on customer service standards to ensure each one is handled professionally.
Reduce dispatching costs.
Outsourcing your call dispatching needs to Mother Lode Answering Service will not only improve the quality of your service but also reduce your costs. By relying on our technology platform and staff for your call center dispatching needs, you can avoid the costs associated with maintaining your own internal dispatching operation. There’s no technology to learn, equipment to maintain, or staff to manage. We handle the details, allowing you to focus on running your business. Our call center agents are highly trained customer service representatives who manage your dispatching operation at a fraction of regular staffing costs.
Mother Lode Answering Service
Benefits of Outsourced Dispatching Services
Quickly dispatch urgent calls.
When your callers are experiencing an emergency, they need help right away. There’s no time to waste and little room for error. This means your phones need to be answered by a live agent 24 hours a day. Your caller doesn’t have the time or patience to deal with voicemail or risk their message being lost in the shuffle. They need responsive service immediately.
Customize the dispatching process.
Our call dispatching services are fully customized to meet the needs of your business. We can work with you to determine which calls should be dispatched, where to refer non-urgent callers, how to deliver messages, and establish procedures for dispatching information to the appropriate personnel while ensuring they follow through and make contact with the customer. Every element of our service can be tailored to fit your needs.
Deliver exceptional service.
Every call made to your dispatching service is important, even those that result in routine messages. It’s vital that every call made to your business is handled by trained agents who give callers the attention and care they deserve. From the operator’s tone to their level of understanding and ability to handle the call efficiently, each step presents an opportunity to either improve the customer experience or introduce friction and costly miscommunication. We understand the importance of these calls and train every agent on customer service standards to ensure each one is handled professionally.
Reduce dispatching costs.
Outsourcing your call dispatching needs to Mother Lode Answering Service will not only improve the quality of your service but also reduce your costs. By relying on our technology platform and staff for your call center dispatching needs, you can avoid the costs associated with maintaining your own internal dispatching operation. There’s no technology to learn, equipment to maintain, or staff to manage. We handle the details, allowing you to focus on running your business. Our call center agents are highly trained customer service representatives who manage your dispatching operation at a fraction of regular staffing costs.
We serve a variety of businesses including:
- Medical Practices
- Attorneys
- IT Companies
- Building/Property Maintenance
- Utility Companies
- Snow Removal
- Towing Companies
- Service Contractors
- And more!
Mother Lode Answering Service
Dispatching Solutions Built for Your Business
Allow the friendly receptionists at Mother Lode Answering Service to take your calls while you focus on managing your business. We are U.S.-based and operate 24 hours a day, 365 days a year, delivering unparalleled support to companies across the country.
Common applications of our dispatch answering services include:
New Customer Intake.
A successful marketing campaign requires capturing and handling sales inquiries on a 24-hour basis, including after business hours when your staff has gone home for the day. Mother Lode Answering Service will work with you to customize call handling and scripting to ensure you don’t miss a single call. We can handle new customer requests differently from existing customers to capture important information, obtain consent to your billing policies, and more.
Call Routing and Pre-screening.
Many clients reduce their costs by 40% by using our specialized voicemail pre-screening service. Many service companies use our pre-screening service to inform clients of business hours or other relevant information. The caller has the option to leave a voicemail for office hours or speak with an agent in our call center if their request requires immediate attention.
On-call Help Desk Services.
Often referred to as Level 1 Tech Support, many technology companies find that 90% or more of technical support issues can be resolved with simple instructions. Mother Lode Answering Service agents fill out a “trouble ticket,” identifying the level of importance and notifying the appropriate staff.
Virtual Secretary and Messaging Services.
Never worry about the accuracy of your messages with our highly trained call center professionals. Your messages can be dispatched via text messaging to your cell phone, sent via email, fax, or phone calls. Mother Lode Answering Service's automated message routing program eliminates human error when dispatching to multiple on-call staff.
Emergency Call Escalation.
Some calls require immediate attention or support from on-call professionals or Tier 2 personnel. We won’t be able to run each call by you as they happen, so our team will follow your individual escalation policy to ensure every situation is handled appropriately. We adhere to your instructions at all times and monitor the situation until the appropriate person resolves the issue. Our 24/7 call dispatching service ensures your critical operations remain available to your customers, even when you’re not in the office.
Experience the Difference
Dispatching Service Features
Quality customer service.
Mother Lode Answering Service’s dispatch answering service provides highly trained agents who deliver top-quality customer service on your behalf.
Call recording and reporting.
All calls are recorded and time-stamped, with detailed call reports available to help you track usage and maintain compliance.
On-call scheduling software.
If you have rotating on-call personnel or specialized instructions based on the nature of the call, our On-Call Scheduling software ensures calls are dispatched to the correct person every time. Changes made to the schedule instantly update our system, ensuring we always reach the right contact.
Web-based system integration.
Our call center agents can utilize your web-based systems to perform routine office tasks, such as opening trouble tickets, placing orders, updating records, or scheduling appointments.
Failsafe systems and disaster recovery.
Our commitment to service quality is one reason successful companies turn to Mother Lode Answering Service to support their growth. We’ve built redundancy into our operations, ensuring excellent uptime and availability 24/7.
Customized call scripting and routing.
Our advanced software enables us to act as an extension of your staff. We can handle sales inquiries, provide information, and process orders. For companies with mobile sales teams or multiple locations, we efficiently connect prospects to the most qualified representative. Our customer referral software even allows us to automatically rotate sales inquiries.
Mother Lode Answering Service
About Mother Lode Answering Service
At Mother Lode Answering Service, we’ve been delivering reliable call dispatching solutions since 1979.
Every call, message, support issue, and appointment request is handled with 100% accuracy. This level of dependability allows you to focus on managing your business while we handle your important calls, serving as your 24/7 dispatching center. The personal touch your customers receive is the same attention to detail and care you can expect from us every day.
To your callers, we are a friendly, helpful extension of your team.
For your office and personnel, Mother Lode Answering Service acts as a precise and dependable virtual assistant who knows you and your business. We’re the virtual team that never misses a call, never takes a day off, and never calls in sick.
Mother Lode Answering Service
The Mother Lode Answering Service Difference.
Why choose Mother Lode Answering Service as your dispatch answering solution?
Positive, Outgoing Staff
When we say we have the best team in the industry, we stand by it. Our call center specialists have an average tenure of 8 years, far exceeding the industry average of just 18 months. Some of our dedicated staff have been with us since the very beginning.
We only hire positive, outgoing professionals to handle your calls, ensuring they are managed with courtesy and professionalism. Our comprehensive training program equips every team member to answer any caller’s questions with confidence.
Highly Trained Dispatchers
Mother Lode Answering Service collaborates closely with your business to establish service benchmarks and create a tailored training program.
This ensures that all dispatchers are fully prepared to offer your customers, prospects, office staff, vendors, and contractors the attentive service they deserve, with an exceptional focus on detail.
Superior Quality Standards & Reliability
Our service quality consistently earns good/excellent ratings 97% of the time from our clients. To guarantee uptime and availability, our telephone circuits are equipped with failover capabilities in case of fiber optic disruptions. We maintain redundant servers for critical systems, with full data backups supported by UPS and natural gas generators in the event of power outages.
US-based Call Center
All of our agents are based in the USA. We do not outsource services offshore, ensuring you receive the highest level of service from our local team.
Frequently Asked Questions.
Do you answer calls in the name of our business?
Yes, we can answer calls exactly how you'd like. A common greeting includes announcing your business name, thanking the caller, and inquiring about the nature of their call.
How do you determine whether a call should be dispatched?
Dispatching rules are tailored to your business needs. Calls can be dispatched based on urgency as defined by your policies. You can either allow customers or on-call personnel to decide whether a call is urgent, or we can cross-reference issues with a list we keep on file. Our call center is designed to follow the specific procedures outlined in your agreements and policy documents.
How do you know who to dispatch calls to?
Our on-call scheduling system keeps an up-to-date list of personnel for reference. We can access specific on-call schedules based on the time of day or type of call, ensuring calls are dispatched according to your established rules and expectations.
Do customers still call our office number to reach you?
Yes, customers will continue using your regular business number. When you're unavailable, you can simply forward the line to us, and our team will handle the calls on your behalf. We can also manage overflow dispatching if your office lines are busy.